A voice logger is a device or a program used to record audio information from telephones, radios, microphones and other sources for storage on a computer’s hard drive or removable media. The major business sectors often do voice logging include public safety like 911 and emergency response systems, customer service or call centers and finance field in stock trades. The data is generated based on the business volume from within the organization, from the vendors, customers or the partners.
Typically the volume of data for a voice logger system is huge and compliance requirement makes it mandatory for retention for a longer duration of time depending upon the country. Initially, voice loggers record the POTS lines onto analog magnetic tape, but as the telephony became more digital, voice loggers digitized the audio using a codec and recorded to digital tape. With modern VoIP systems these voice loggers devices now simply store calls to a file on a hard drive. But if the hard drive becomes overloaded with data then, the user needs to delete some older files or have to shift the voice recording. In other words, Voice Logger Backup is needed in that case. Let’s expand the whole process.
Compliance Requirement
The compliance requirement for voice logger data depends upon business vertical. Financial vertical will have more stringent clauses compared to non-financial vertical. Sometimes an organization has dedicated human resource to ensure their organization adheres to the compliance needs.The team needs to go through the recording of voice data on daily basis to ensure the guidelines set aside by regulatory body have adhered. This basically means voice logger system should be able to provide features of search based on the meta information of the voice data and granular access control to provide various level of access to various types of users.
Voice Logger Backup as a Solution
Backing up data of voice logger is becoming very important for various business verticals. CloudCodes Vault1 is a proven solution and widely acceptable in the financial domain that helps in voice logging backup. Vault1 provides the organization to be divided into a tree structure ensuring the different level of access control at each level of the node.
Features of Vault1
- The Vault1 comes with cloud-based architecture with no dependency on any hardware or appliances. This makes it as a favorite for customers as there is no additional cost apart from the license cost.
- Vault1 comes with two component i.e. management console and agent. The agent is installed on the workstation that stores the data of the voice logger generated data. Once the agent is installed on the workstation, the administrator can configure the backup policies that define various parameters of the backup such as backup frequency, types of files etc.
- As the configuration is defined the agent starts taking backup at the defined frequency. The data is backed up directly to the cloud without any hop within the customer environment.
- Another feature of Vault1 is bandwidth throttling which allows the administrator to configure how much bandwidth backup process at the agent will take to ensure that the backup process doesn’t choke up the bandwidth.
- Vault1 provides configuring security policies to define access control for business users on the voice data. This allows users apart from the administrator can be allowed to access the voice data in a secured and limited manner.
Verdict
Vault1 is hosted on the robust and scalable Amazon AWS cloud platform. It uses S3 and Glacier to provides the storage to its customers. Vault1 divide the file into multiple chunks and then encrypt the chunk with customer-specific keys at the source before uploading it to the storage area. Bot in-flight and rest the chunk travels in an encrypted manner.