A voice logger is a device or a program used to record audio information from telephones, radios, microphones and other sources for storage on a computer’s hard drive or removable media. The major business sectors often do voice logging include public safety like 911 and emergency response systems, customer service or call centers and finance field in stock trades. The data is generated based on the business volume from within the organisation, from the vendors, customers or the partners.
Typically the volume of data for a voice logger system is huge and compliance requirement makes it mandatory for retention for longer duration of time depend upon the country. Initially voice loggers records the POTS lines onto analog magnetic tape, but as the telephony became more digital, voice loggers digitized the audio using acodec and recorded to digital tape. With modern VoIP systems these voice loggers devices now simply store calls to a file on a hard drive. But if the hard drive becomes overloaded with data then, the user need to delete some older files or have to shift the voice recording. In other words, Voice Logger Backup is needed in that case. Let’s expand the whole process.
The compliance requirement for voice logger data depends upon business vertical. Financial vertical will have more stringent clauses compared to non financial vertical. Sometime organisation has dedicated human resource to ensure their organisation adhere to the compliance needs.The team need to go through the recording of voice data on daily basis to ensure the guidelines set aside by regulatory body are adhered. This basically means voice logger system should be able to provide features of search based on the meta information of the voice data and granular access control to provide various level of access to various types of users.
Backing up data of voice logger is becoming very important for various business verticals. CloudCodes Vault1 is a proven solution and widely acceptable in the financial domain that helps in voice logging backup. Vault1 provides the organisation to be divided into a tree structure ensuring different level of access control at each level of the node.
Vault1 is hosted on the robust and scalable Amazon AWS cloud platform. It uses S3 and Glacier to provides the storage to its customers. Vault1 divide the file into multiple chunks and then encrypt the chunk with customer specific keys at source before uploading it to the storage area. Bot in-flight and rest the chunk travels in a encrypted manner.